Shipments and Returns
PLEASE NOTE DUE TO COVID RESTRICTIONS DELIVERY MAYBE DELAYED
We aim to despatch all orders received before 12pm the next working day, excluding weekends. All packages are dispatched within 5 working days after receipt of payment and are shipped using our specified mail preference, using Correos-Cartas Certificadas in Spain. Packages will need to be signed for on delivery. We offer flat rate shipping of €5.95 for all items under 500g. Items over 500g will be calculated on the shipping costs based on the weight of the items, the size and packaging costs for the items you have ordered. Any dates quoted for delivery of the goods are approximate only, and Geocachables.es shall not be liable for any delay for delivery of the goods. Geocachables does not accept liability for any additional import duties or taxes but will ensure these are as accurate as possible. Any additional fees will not be refunded to the buyer. How long your item takes to deliver item is dependent on Correos delivery times.
Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
We package our items carefully to make sure they are protected during delivery. The customer is responsible for any local taxes payable on delivery
Delivery to Europe, using Correos-Cartas Certificadas. Packages will need to be signed for on delivery. We offer flat rate shipping of €11.10. Any order placed on the site and delivered outside SPAIN may be subject to possible taxes and customs duties which are imposed when the package reaches its destination. These customs duties and any taxes related to the delivery of an item are the responsibility of the customer and are his responsibility.
All personalised items are made by ourselves to order. Please add an extra 2-3 days for shipping.
Collect in Store
As an alternative to paying for postage, you may collect your products at our Geocachables shop located in Hondon De Los Frailes Alicante, Spain. Items for collection will need to be ordered by telephone and a deposit paid. Tel: +34671376138
Free Shipping Spain only
Orders over and to the value of €95 will qualify for free shipping if the destination country is Spain.
Faulty items may be returned for replacement up to 7 days after receipt. If you have received a faulty or damaged item, please contact us with your order details within five working days from the date you received the package.
Missing and/or Delayed Delivery
If an issue has been experienced with delivery on an order, a claim must be raised with the local postal service
Due to recent Covid rules delivery time maybe delayed.
For any questions regarding Delivery or Returns please contact us directly to discuss the matter.
Tel: +34 67137638 or email: firstname.lastname@example.org